FAQs

DecoratorsBest is open Monday to Friday from 9AM to 6PM Eastern Standard Time.

            Our offices are located at:
            767 Lexington Ave Suite 505
            New York City, NY 10065

            Phone (212) 722-6449
            Fax (212) 369-5765
            Email customerservice@decoratorsbest.com

Orders/Payments

Do you have stock on site?

We do not hold stock on site. All orders are placed with and shipped directly from the manufacturer.

How can I place an order?

DecoratorsBest accepts orders online and by telephone. When an order is complete, an e-mail notification will be sent to you confirming your order and giving you a Purchase Order (PO) number. DecoratorsBest orders all products directly from each manufacturer.

Prices are always subject to change.
We check stock before placing each order and will notify the customer if there is a delay in receiving the product.
In the Quantity section (QTY), fabric is sold by the yard (1 = 1 yard) and wallpaper is sold by the roll (1 = 1 roll). Grasscloth wallpaper is sold by the yard (1 = 1 yard) and will be specified on the product page.

What forms of payment do you accept?
DecoratorsBest accepts American Express, Visa, Mastercard for U.S. Orders Only and Paypal for both U.S. and International Orders. We do not accept cash, checks or money orders.

How long will it take to receive my order?
If a product is available it will arrive within 7 to 10 business days. Manufacturers ship directly to our customers and use UPS Ground unless expedited shipping is requested by phone or email.

What happens if my product is on backorder?
DecoratorsBest will notify all customers if a product is backordered and will only process the order upon approval by the customer of the backorder date. If the customer wants to cancel the order because of the backorder date, their credit card or Paypal will be voided promptly and the charge will not be processed.

What is your minimum order?
The minimum order is one yard or roll. However, certain manufacturers and certain products have larger minimums as specified on each product page.

Can I place an order in ½ yard increments?
DecoratorsBest does not accept orders in ½ yard increments. We only take whole yard increments.

Order Cancellations

What is your cancellation policy?
If an order that is either in stock or the backorder date has been approved and is cancelled by the customer there will be a 4% charge for credit card processing fees. These fees are charged to DecoratorsBest by the credit card companies and processing companies.

Please allow 1-2 weeks for a credit to be refunded to your account.

Sales Tax

DecoratorsBest is situated in New York and there is a NY State sales tax. Some manufacturers have showrooms in several locations and sales tax might be charged for the specific area where a customer is located. Sales tax will be added during checkout and you will receive notification on your invoice. We do not know if sales tax will be charged until we are going through checkout.

Returns

What is your return policy?
Please call 212-722-6449 before returning any products for instructions. All products are returned to manufacturers AFTER they have issued specific instructions. DecoratorsBest only accepts returns on damaged fabric and wallpaper that is uncut. All sales become final after 30 days.

Do I get a refund if my order is damaged?
If your product is damaged from the manufacturer, please email us a picture of the damaged area at customerservice@decoratorsbest.com. You will receive a replacement product if available.

Other Returns
All other returns, with the manufacturer’s permission will be subject to a 25% restocking fee and the customer is responsible for shipping costs. All sales become final after 30 days. Return policies depend on the manufacturers. Every manufacturer has their own policy, so we will check with them for their company policies. You must call DecoratorsBest before returning any product. All products are returned to manufacturers after they have issued specific instructions.

Unless damaged, pillows and most wallpapers are not returnable.

DecoratorsBest has a 3 roll minimum on returns for wallpaper and a 3 yard minimum on returns for fabric unless damaged.

Clarke & Clarke only accepts returns of a minimum of 3 yards or 3 rolls, in "As Received" condition and within 30 days of receipt with a 25% restocking fee.

Cole & Sons only accepts returns of a minimum of 5 yards or 5 rolls.

Donghia does not accept returns on wallpaper unless damaged.

Duralee accepts returns of 6 yards or more with a 25% restocking fee.

Fabricut only accepts returns of a mimimum of 6 yards or 6 rolls.

Farrow & Ball does not accept any returns on wallpaper unless the product is damaged.

Greenhouse only accepts returns of 5 yards or more with a 25% restocking fee.

Hinson does not accept returns on wallpaper unless damaged.

Kravet only accepts returns of a minumum of 5 yards or 5 rolls.

Lee Jofa only accepts returns of a minimum of 5 yards or 5 rolls.

Phillip Jeffries does not accept returns on wallpaper unless damaged.

Pindler & Pindler only accepts returns of a minimum of 5 yards of multipurpose fabric or 10 yards of drapery fabric.

Ralph Lauren does not accept any returns unless the fabric or wallpaper is damaged.

Ryan Studio pillows cannot be returned unless they are damaged.

Schumacher only accepts returns of a minimum of 6 yards or 6 rolls.

Scalamandre only accepts returns of a minimum of 6 yards or 6 rolls.

Returns from Shipping Damage Contact customerservice@decoratorsbest.com and we will provide you with the RETURN AUTHORIZATION information from the shipper. DecoratorsBest will handle everything for you.

First Quality Merchandise

What does "First Quality" mean?
First Quality Merchandise guarantees that our clients are getting their products directly from the manufacturers. All purchases are shipped to you or your workroom directly from them. You are assured of first quality merchandise – no impostors or "seconds" here!

We can send fabrics directly to your workroom.

Samples

What is the difference between a sample and a cutting?

A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design. A cutting (or CFA) is for the purpose of matching colors. It is much smaller than a sample and comes from the specific dye lot that you will receive when you place an order and specifically request a CFA.

Can I keep samples?
Samples are on loan and you may keep them until you are finished with them. However, when you are finished with them it is important to return them to the proper manufacturer.

What sizes do samples come in?
All samples are meant for interior designers’ usage and are very generous. A large pattern will be a large rectangle for you to visualize it accurately. A solid pattern will be an adequate size to view the pattern.

Why are samples priced?
The $7 Sample Fee is a processing fee and is non refundable unless you do not receive your sample. All samples are ordered online.

Can I track my samples?
Manufacturers often mail the samples via USPS and tracking is not available.

Shipping and Handling

International Manufacturers With Shipping Charges

Tracking

All products are shipped directly from the manufacturer and DecoratorsBest does not have tracking on its site. If a package has not arrived two weeks after your order was placed please contact our office and we will obtain the tracking information.

Lost Packages

If a package is lost in shipping we will send a new shipment out immediately.

Returns from Shipping Damage
Contact customerservice@decoratorsbest.com and the manufacturer will e-mail you the RETURN AUTHORIZATION information from the shipper. DecoratorsBest will handle everything for you.

International Orders

Any order that uses a credit card with a billing address outside the U.S. will not be able to be processed.

If you are using a billing address outside of the U.S. you must use PAYPAL to checkout. We recommend using the same billing and shipping address when placing your order on Paypal. Sometimes Paypal has trouble processing orders with a different billing and shipping address.

Canada is considered international.

If you have a different shipping address than your billing address please email us the correct address to customerservice@decoratorsbest.com. Please add the correct shipping address in Special Instructions at checkout.

If your order is shipping to a U.S. address, we will advise you if there's a sales tax for that state.

We require a 3 roll/yard minimum on all international orders. DecoratorsBest only accepts Paypal for international orders. On the Order Please change payment method from credit card to PayPal to place your international order.

If applicable to your international order, wallpaper sizes vary, so please check the dimensions before ordering.

International Shipping Rates

DecoratorsBest ships to all countries except Nigeria.

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with DecoratorsBest. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as your shipping address.
	Use your Paypal account as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

International Samples

Samples are very expensive to ship internationally. You must purchase the $25 International Sample shipping per every 4 samples.

Privacy

To help protect against unauthorized disclosure of the information you share with us, DecoratorsBest limits employee access to our customer files. All personal customer information is transmitted via a secure connection and maintained on a secure server that is administered by a service provider who has agreed not to disclose to third parties confidential information received from DecoratorsBest. We take the security of your personal data extremely seriously, and provide top of the line security services throughout the checkout process. We do not keep your credit card information on file.