FAQs

DecoratorsBest can be contacted by e-mail at customerservice@decoratorsbest.com or by calling (212) 722-6449 weekdays between the hours of 9:00 AM to 7:00 PM EST. Please leave a message if we're not available and a staff member will contact you within twenty four hours.

Orders/Payments

DecoratorsBest accepts orders online and by telephone. When an order is complete, an e-mail notification will be sent to you confirming your order. DecoratorsBest orders all products directly from each manufacturer.

We check stock before placing each order and will notify the customer if there is a delay in receiving the product.

What forms of payment do you accept?
DecoratorsBest accepts American Express, Visa, Mastercard and Paypal. We do not accept cash or checks.

How can I place an order?
It is best to process orders on our website. If you have any questions or problems, please call us. Please browse through our extensive list of products. Once you select the item, please select the quantity and check out. Once you checkout, if you do not already have an account with us, please create one with your name, email and password. List your shipping address, then your billing address (if it's not the same as your shipping address) and your credit card. Once you submit your order, you will receive an automatic email confirming your order and giving you a Purchase Order (PO) number.

How long will it take to receive my order?
If a product is available it will arrive within two weeks.

What happens if my product is on backorder?
DecoratorsBest will notify all customers if a product is backordered and will only process the order upon approval by the customer of the backorder date. If the customer wants to cancel the order because of the backorder date, their credit card or Paypal will be voided promptly and the charge will not be processed.

What is your minimum order?
The minimum order is one yard or roll. However, certain manufacturers and certain products have larger minimums.

Can I place an order in ½ yard increments?
DecoratorsBest does not accept orders in ½ yard increments. We only take whole yard increments.

Order Cancellations

What is your cancellation policy?
If an order that is either in stock or the backorder date has been approved and is cancelled by the customer there will be a 4% charge for credit card processing fees. These fees are charged to DecoratorsBest by the credit card companies and processing companies.

Sales Tax

DecoratorsBest is situated in New York and there is a NY State Sales Tax. Some manufacturers have showrooms in several locations and sales tax might be charged for the specific area where a customer is located. Sales Tax will be added when the order is placed and you will receive notification on your invoice.

Returns

What is your return policy?
Please call 212-722-6449 before returning any products. All products are returned to manufacturers AFTER they have issued specific instructions. DecoratorsBest only accepts returns on damaged fabric and wallpaper that is uncut. All sales become final after 30 days.

Do I get a refund if my order is damaged?
If your product is damaged from the manufacturer you will receive a replacement product.

Other Returns
All other returns, with the manufacturer’s permission will be subject to a 25% restocking fee and the customer is responsible for shipping costs. All sales become final after 30 days. Return policies depend on the manufacturers. Every manufacturer has their own policy, so we will check with them for their company policies. Please call DecoratorsBest before returning any product. All products are returned to manufacturers after they have issued specific instructions.

Unless damaged, pillows and most wallpapers are not returnable.

Schumacher only accepts returns of a minimum of 6 yards or 6 rolls.

Unless flawed, Ralph Lauren does not accept any wallpaper returns.

Returns from Shipping Damage Contact customerservice@decoratorsbest.com and we will provide you with the RETURN AUTHORIZATION information from the shipper. DecoratorsBest will handle everything for you.

Samples

What is the difference between a sample and a cutting?
A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design. A cutting is much smaller than a sample and comes from the specific dye lot that you will receive when you place an order.

Can I keep samples?
Samples are on loan and you may keep them until you are finished with them. However, when you are finished with them it is important to return them to the proper manufacturer.

What sizes do samples come in?
All samples are meant for interior designers’ usage and are very generous. A large pattern will be a large rectangle for you to visualize it accurately. A solid pattern will be an adequate size to view the pattern.

Why are samples priced?
The $7 Sample Fee is a processing fee and is non refundable unless you do not receive your sample. All samples are ordered online.

Can I track my samples?
Manufacturers often mail the samples and tracking is not available for samples.

Shipping and Handling

DecoratorsBest charges for shipping and handling.

When will I receive my order?
If your product is in stock, you will receive your order within two weeks from the date of your order. Shipping is generally faster than this.

How are products shipped?
All products are shipped FedEx Ground or Ground UPS unless otherwise requested.

Is overnight or 2nd day shipping available?
Overnight and 2nd day shipping are available. Please call our office and we will check prices for you.

Tracking

All products are shipped directly from the manufacturer and DecoratorsBest does not have tracking on its site. If a package has not arrived two weeks after your order was placed please contact our office and we will obtain the tracking information.

Lost Packages

If a package is lost in shipping we will send a new shipment out immediately.

Returns from Shipping Damage
Contact customerservice@decoratorsbest.com and the manufacturer will e-mail you the RETURN AUTHORIZATION information from the shipper. DecoratorsBest will handle everything for you.

International Orders

If you are using a billing address outside of the US you must use PAYPAL to checkout. We recommend using the same billing and shipping address when placing your order on Paypal. Any order that uses a credit card with a billing address outside the US will not be able to be processed.

If you have a different shipping address than your billing address please email us the correct address to customerservice@decoratorsbest.com.

Shipping Rates

DecoratorsBest ships to all countries except Nigeria. However, our website's shipping only calculates US domestic shipping fees. Therefore, please email customerservice@decoratorsbest.com for shipping rates to your address. Include your exact address and what will be in the order. We will then email you the additional cost of for international shipping.

Place your order through our website and if the international shipping rate we quoted you is higher you will need to pay the difference.

Additional international shipping costs are paid directly to Paypal. Click “Send Money” and send it to our Paypal account customerservice@decoratorsbest.com.

International Samples

Samples are very expensive to ship internationally. The minimum cost is approximately $60 US. We will provide the exact international shipping cost when you place your order.

Privacy

To help protect against unauthorized disclosure of the information you share with us, DecoratorsBest limits employee access to our customer files. All personal customer information is transmitted via a secure connection and maintained on a secure server that is administered by a service provider who has agreed not to disclose to third parties confidential information received from DecoratorsBest. We take the security of your personal data extremely seriously, and provide top of the line security services throughout the checkout process.