DecoratorsBest is open Monday to Friday 9AM to 6PM Eastern Standard Time. For questions about your orders or sample requests, please email orders@decoratorsbest.com or samples@decoratorsbest.com. For general enquiries call 212-722-6449, text 929-323-4866, or reach out to us via live chat during business hours. We aim to get back to you as soon as we possibly can.

Note: At this time International Shipping is not available.

FAQ

Orders/ Payments

For order inquiries email orders@decoratorsbest.com

 

DO YOU HAVE STOCK?

DecoratorsBest does not carry any stock. All orders are shipped directly from the manufacturer.

HOW CAN I PLACE AN ORDER?

DecoratorsBest accepts orders online and by telephone. When an order is complete, an e-mail notification will be sent to you confirming your order and giving you a Purchase Order (PO) number.

PRICES MAY BE SUBJECT TO CHANGE.

Manufacturers may change their prices without notifying DecoratorsBest.

QUANTITY

In the Quantity section (QTY), fabric is sold by the yard (1 = 1 yard) and wallpaper is sold by the roll (1 = 1 roll). Grasscloth wallpaper and a few other types of wallpaper are sold by the yard (1 = 1 yard) and will be specified on the product page.

WHAT IS YOUR MINIMUM ORDER?

The minimum order is one yard or roll. However, certain manufacturers and certain products have larger minimums as specified on each product page.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

DecoratorsBest accepts American Express, Visa, Mastercard, Discover credit cards and PayPal. We do not accept cash, checks, money orders.

WHAT HAPPENS IF MY PRODUCT IS ON BACKORDER?

DecoratorsBest will notify all customers if your order is backordered. DecoratorsBest processes your payment at the time your order is placed to secure your order with the brand. Orders can be cancelled any time before shipment.

Please note that backorder dates are subject to change, and we will notify you if there is one.

SALES TAX

Sales tax is automatically calculated after you enter in your shipping address at checkout.  

ORDER CANCELLATIONS

If we can cancel the order before shipment from the manufacturer, there will be a full refund. If your order has shipped, it cannot be cancelled, please see our returns policy below.

REFUNDS

Refunds are processed back to the original form of payment.  An email confirmation will be sent once the refund is issued.  Please allow 1-3 business days for refunds to show on the payment method.

DO YOU OFFER MEASUREMENTS?

DecoratorsBest cannot provide measurements for a project. We kindly recommend consulting with a professional. For wallpaper we offer wallpaper estimators to help guide you to how much you may need.

DecoratorsBest is not responsible for discrepancies between the estimator and what is actually needed for your project.

Please click here for wallpaper sold by the roll

Please click here for wallpaper sold by the yard

For upholstery please see our Measurements guide.

First Quality Merchandise

First Quality Merchandise guarantees that our clients are getting their new products directly from the manufacturers. All purchases are shipped to you or your workroom directly from them. You are assured of first quality merchandise – no impostors or "seconds" here!

Claims & Returns

For return inquiries email returns@decoratorsbest.com

 

DAMAGED/DEFECTIVE PRODUCTS

If your product arrives to you damaged, please email a picture of the damaged area and your order information to returns@decoratorsbest.com. You will receive a replacement product if available.

LOST PACKAGES

If you do not receive your package as indicated on the tracking information, contact us as soon as possible. We must be informed within 30 days of shipment of your order to properly file an investigation. 

DECORATORSBEST RETURN POLICY

DecoratorsBest adheres to all return policies of our manufacturers. All returns (except damaged merchandise) with the manufacturer’s approval will be subject to a restocking fee unless otherwise noted. Customers are responsible for return shipping costs unless the product is damaged or defective. If a shipping label is provided for the return, there is a $25 shipping fee associated. All restocking fees and shipping fees are deducted from the overall refund after the return is confirmed received by the manufacturer. All return requests must be made within 30 days of receipt of your order. All returns must be uncut. Wallpaper returns must be unopened and in the original wrapping.

All sale items are Limited Stock and final sale final unless damaged. There are no returns, samples or CFAs.

Please see below for our manufacturers’ return policies.

DecoratorsBest bears no responsibility on the cost of installation of any item ordered on the website.

A-Street Prints returns are subject to a 25% restocking fee.

Aldeco products are final sale and are not returnable unless defective or damaged during shipping.

Andrew Martin returns are subject to a 25% restocking fee.

Ashford House only accepts returns of a 2-roll minimum and charges a 30% restocking fee.

Baker Lifestyle Fabric returns are subject to a 25% restocking fee.

Borastapeter returns are subject to a 25% restocking fee within 30 days of purchase.

Boris Kroll products are final sale and are not returnable unless defective or damaged during.

Brewster Home Fashions returns are subject to a 25% restocking fee.

Brunschwig & Fils returns are subject to a 25% restocking fee and only accepts a minimum of 5 yards for fabric or 5 rolls for wallpaper. 

Carey Lind Designs only accepts returns of a 2-roll minimum and charges a 30% restocking fee.

Casadeco is final sale.

Clarke & Clarke returns are subject to a 25% restocking fee.

Cole & Son returns are subject to a 25% restocking fee and only accepts a minimum of 5 yards
for fabric or 5 rolls for wallpaper.

Couture Lamps 25% Restocking fee plus return shipping. Couture Lamps will not accept any return for any item that is not in its original packaging. 

Dana Gibson products are final sale and are not returnable unless defective or damaged during.

DB By DecoratorsBest Fabrics returns are subject to a 25% restocking fee accepts and accepts returns of a minimum of 3 yards.

DB By DecoratorsBest Pillows  are not returnable.

DB By DecoratorsBest Wallpaper returns are subject to a 25% restocking fee and the customer pays the return shipping. All returns must be uncut. Wallpaper returns must be uncut and in the original wrapping. All return requests must be made within 30 days of receipt of your order.

D.V. KAP HOME All products are made-to-order and are nonreturnable. If a product has a quality defect, all claims must be made within 10 days of receiving your order.

Elaine Smith 25% Restocking fee plus return shipping.

Exquisite Rugs All returns (except damaged merchandise) with the manufacturer’s approval will be subject to a 25% restocking fee. Return shipping is the responsibility of the customer. All restocking fees are deducted from the overall refund after the return is confirmed and received by the manufacturer. All return requests must be made within 30 days of receipt of your order. Only unused products will be accepted for return.

Florence Broadhurst returns are subject to a 30% restocking fee.

G P & J Baker returns are subject to a 25% restocking fee.

Galerie Wallpaper returns are subject to a 25% restocking fee. plus return shipping.

Gaston y Daniela returns are subject to a 25% restocking fee.

Grey Watkins products are final sale and are not returnable unless defective or damaged during.

Groundworks returns are subject to a 25% restocking fee.

Harlequin products are final sale and not returnable unless defective or damaged during shipping.

Hinson products are final sale and are not returnable unless defective or damaged during.

Inspired By Color Wallpaper returns are subject to a 30% restocking fee.

Jamie Young 25% restocking fee plus return shipping.

JF Fabric returns are subject to a 25% restocking fee, with a minimum restocking fee of $25. No returns accepted on upholstery fabric or trim less than 6 yards or drapery fabric less than 10 yards.

JF Fabrics Wallpaper returns are subject to a 25% restocking fee.

Kasmir returns are subject to a 25% restocking fee and the brand only accepts a minimum of 6 yards or more.

Kravet returns are subject to a 25% restocking fee.

Kravet Décor returns are subject to a 25% restocking fee. Kravet Décor is final sale.

Lee Jofa returns are subject to a 25% restocking fee.

Lelievre products are final sale and are not returnable unless defective or damaged during shipping.

Lizzo Fabric returns are subject to a 25% restocking fee. 

Magnolia Home returns are subject to a 30% restocking fee.

Maxwell Fabrics returns are subject to a 25% restocking fee plus the cost of return shipping and only accepts returns of a minimum of 6 yards of fabric. Velvet and special-order fabric cannot be returned.

Maxwell Wallpaper is final sale and non-returnable.

MindTheGap returns are subject to a 25% restocking fee up to 14 days after your order is received.

Morris & Co. products are final sale and not returnable unless defective damaged during
shipping.

Mulberry returns are subject to a 25% restocking fee.

Nicolette Mayer products are final sale and are not returnable unless defective or damaged during shipping.

NOIR All sales are final unless damaged or defective. If damaged or defective, the product must be returned within 30 days in its original packaging. A Restocking fee will be applied to cancelled orders that are ready to ship at the warehouse.

Old World Weavers products
are final sale and are not returnable unless defective or damaged during shipping.

Patina Vie Bead returns are subject to a 30% restocking fee.

Peninsula Home does not accept returns on furniture and upholstery items.

Pindler accepts returns of a minimum of 5 yards of multipurpose fabric or 10 yards of drapery fabric. Returns are subject to a 25% restocking fee.

Rifle Paper returns are subject to a 30% restocking fee.

Roommates returns are subject to a 30% restocking fee.

Sandberg products are final sale and are not returnable unless defective or damaged during
shipping.

Sanderson products are final sale and are not returnable unless defective or damaged during shipping.

Scalamandre products are final sale and are not returnable unless defective or damaged during shipping.

Schumacher Wallpaper returns are subject to a 25% restocking fee within 30 days of purchase.

Schumacher Fabric returns are subject to a 25% restocking fee, with a minimum of 6 yards on all fabric and trimming.

Schumacher Pillows returns accepted within 30 days. If Schumacher is not at fault return includes 25% restocking fee. Products must be unused, unsoiled, undamaged, and in good condition.

Schumacher Rugs returns accepted within 30 days. If Schumacher is not at fault return includes 25% restocking fee. Products must be unused, unsoiled, undamaged, and in good condition.

Scion products are final sale and are not returnable unless defective or damaged during
shipping.

Seabrook returns are subject to a 25% restocking fee.

Stark Studio Rug returns are subject to a 25%- 50% restocking fee plus return shipping up to 14 days after receipt of merchandise.

Stout return are subject to a 20% restocking fee with a minimum restocking fee is $25.00.

Studio G Fabric returns are subject to a 25% restocking fee.

Surya returns are subject to a 25% restocking fee up to 30 days from delivery of the product. Return shipping is the responsibility of the customer.

Tempaper Returns of unopened rolls can be returned within 30 days of receipt. Customer pays for return shipping, with a 25% restocking fee.

Threads returns are subject to a 25% restocking fee. 

Tres Tintas product can be returned within 15 days after receipt of the order. There is a 25% restocking fee and return shipping to Spain will be paid by the customer unless the product is damaged.

Winfield Thybony returns are subject to a 25% restocking fee and only accepts a minimum of 2 yards for fabric or 2 rolls for wallpaper.

York only accepts returns of a 2-roll minimum and charges a 30% restocking fee.

Zoffany products are final sale and not returnable unless defective or damaged during
shipping.

Exchanges

Exchanges must be requested via email at returns@decoratorsbest.com

Exchanges are only applicable for brands that allow returns

All exchanges are subject to the manufacturers approval

The exchanged item must be from the same brand and of equal or higher value

Restocking fees for exchanges are decided by the manufacturer

Clients are responsible for the return shipping cost of the original order and for any shipping charges on the new order

A refund for the returned order will be processed 1-2 weeks after it shows delivered to the manufacturer's warehouse to allow for the inspection/restocking process

Samples

For sample inquiries email samples@decoratorsbest.com


WHERE IS MY SAMPLE?

Click HERE for Missing Samples

Samples are sent through the regular mail and can take up to 14 business days for delivery Shipping is free for samples. If you have not received your samples after 14 business days, please fill out our missing sample form on our website. If you don't see a sample button on the product page, then it is not available. Samples are final sale and non-refundable.

WHAT IS THE DIFFERENCE BETWEEN A SAMPLE AND A CUTTING?

sample comes from a random dye lot and its purpose is for you to determine if you want that particular design. A cutting (or CFA) is for the purpose of matching colors. It is much smaller than a sample and comes from the specific dye lot that is currently in stock at the manufacturer’s warehouse. Please note that CFAs are only available for active fabric items.

CAN I KEEP SAMPLES?

Yes, you can keep them for as long as you need them.

WHAT SIZES DO SAMPLES COME IN?

Patterns are typically big enough for you to see it accurately and decide whether or not it will work for your project. Solids are generally smaller sizes than samples with patterns. They can vary by brand.

WHY ARE SAMPLES PRICED?

The $5 sample fee is a processing fee.

CAN I TRACK MY SAMPLES?

Most of our brands send tracking when your samples ship. We will send them to you when available.

Shipping And Handling

FREE SHIPPING POLICY

Free shipping promotion applies to all orders of $125 and more within the contiguous United States and excludes international orders and expedited orders. Free shipping does not apply to oversized products including heavy or large rugs and furniture. Free shipping is not applicable for members of the DecoratorsBest Trade Program.

WHEN WILL I RECEIVE MY ORDER?

If products are in stock, free shipping promotion is regular ground shipping 5-7 business days.  FedEx Home Ground Home Delivery is 3-5 business days. Orders shipping from outside of the United States have a general delivery estimate of 7-10 business days. Samples can take 7-14 business days for delivery.

IS EXPEDITED SHIPPING AVAILABLE?

DecoratorsBest offers overnight and 2nd day shipping options that are listed when you checkout.  Please note that all orders have a 1–2-day time frame for order processing. We apologize that we cannot always guarantee same day shipping on your orders. Items that are stocked outside of the US cannot be expedited.

If you would like expedited shipping options for more than one brand, please call us at 212-722-6449 or email orders@decoratorsbest.com.

HOW ARE PRODUCTS SHIPPED?

Regular orders shipping from the US are sent via UPS. Orders shipping from overseas are generally sent via FedEx. Samples are sent via USPS.

TRACKING

DecoratorsBest sends automatic shipping notifications to our customers.  If you do not receive tracking information in a few days, please contact us.

Find A Professional

Privacy

To help protect against unauthorized disclosure of the information you share with us, DecoratorsBest limits employee access to our customer files. All personal customer information is transmitted via a secure connection and maintained on a secure server that is administered by a service provider who has agreed not to disclose to third parties confidential information received from DecoratorsBest. We take the security of your personal data extremely seriously, and provide top of the line security services throughout the checkout process. We do not keep your credit card information on file.

Get in touch

Have questions about your order, or a general enquiry?