Help & FAQs

DecoratorsBest is open Monday to Friday 9AM to 6PM Eastern Standard Time. For questions about your orders or sample requests, please email orders@decoratorsbest.com or samples@decoratorsbest.com. For general enquiries call 212-722-6449 or reach out to us via live chat during business hours. We aim to get back to you as soon as we possibly can.

Note: At this time, International Shipping is not available.

FAQs

Orders / Payments

For order inquiries email orders@decoratorsbest.com

DO YOU HAVE STOCK?

DecoratorsBest does not carry any stock. All orders are shipped directly from the manufacturer.

HOW CAN I PLACE AN ORDER?

DecoratorsBest accepts orders online and by telephone. When an order is complete, an e-mail notification will be sent to you confirming your order and giving you a Purchase Order (PO) number.

PRICES MAY BE SUBJECT TO CHANGE.

Manufacturers may change their prices without notifying DecoratorsBest.

QUANTITY

In the Quantity section (QTY), fabric is sold by the yard (1 = 1 yard) and wallpaper is sold by the roll (1 = 1 roll). Grasscloth wallpaper and a few other types of wallpaper are sold by the yard (1 = 1 yard) and will be specified on the product page.

WHAT IS YOUR MINIMUM ORDER?

The minimum order is one yard or roll. However, certain manufacturers and certain products have larger minimums as specified on each product page.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

DecoratorsBest accepts American Express, Visa, Mastercard, Discover credit cards and PayPal. We do not accept cash, checks, money orders.

WHAT HAPPENS IF MY PRODUCT IS ON BACKORDER?

DecoratorsBest will notify all customers if your order is backordered. DecoratorsBest processes your payment at the time your order is placed to secure your order with the brand. Orders can be cancelled any time before shipment.

Please note that backorder dates are subject to change, and we will notify you if there is one.

SALES TAX

Sales tax is automatically calculated after you enter in your shipping address at checkout.

ORDER CANCELLATIONS

If we can cancel the order before shipment from the manufacturer, there will be a full refund. If your order has shipped, it cannot be cancelled, please see our returns policy below.

REFUNDS

Refunds are processed back to the original form of payment. An email confirmation will be sent once the refund is issued. Please allow 1-3 business days for refunds to show on the payment method.

DO YOU OFFER MEASUREMENTS?

DecoratorsBest cannot provide measurements for a project. We kindly recommend consulting with a professional. For wallpaper we offer wallpaper estimators to help guide you to how much you may need.

DecoratorsBest is not responsible for discrepancies between the estimator and what is actually needed for your project.

Please click here for wallpaper sold by the roll

Please click here for wallpaper sold by the yard

For upholstery please see our Measurements guide.

First Quality Merchandise

First Quality Merchandise guarantees that our clients are getting their new products directly from the manufacturers. All purchases are shipped to you or your workroom directly from them. You are assured of first quality merchandise – no impostors or "seconds" here!

Claims & Returns

For return inquiries, email returns@decoratorsbest.com

DAMAGED/DEFECTIVE PRODUCTS

If your product arrives to you damaged, please email a picture of the damaged area and your order information to returns@decoratorsbest.com. You will receive a replacement product if available.

LOST PACKAGES

If you do not receive your package as indicated on the tracking information, contact us as soon as possible. We must be informed within 30 days of shipment of your order to properly file an investigation.

DECORATORSBEST RETURN POLICY

We want you to shop with confidence at DecoratorsBest. If something isn’t quite right, our return process is here to help. Because we work with many manufacturers, all returns follow their individual policies. Here’s what you need to know:

Easy Approvals: Returns (except for damaged or defective items) need manufacturer approval before being processed.
Restocking Fees: All returns have a restocking fee, depending on the manufacturer. We’ll always let you know if this applies.
Return Shipping: If your item isn’t damaged or defective, you’ll be responsible for return shipping. To make things easier, we’ll provide you with a prepaid return label.
Refunds Made Simple: Once your return is received and approved by the manufacturer, your refund will be issued minus any applicable restocking or shipping fees.
30-Day Window: Return requests must be made within 30 days of receiving your order.
Condition of Items:Fabric must be uncut.Wallpaper must be unopened and in its original wrapping.

We’re here to make the process as smooth as possible—if you have any questions, our team is happy to assist. To get started, please fill out our Return Form listed on our website.

A-Street Prints returns are subject to a 25% restocking fee

Aldeco products are final sale and are not returnable unless defective or damaged during shipping

Andrew Martin returns are subject to a 25% restocking fee

Ann Gish Products are subject to a 25% restocking fee. Returns must be made within 10 days of receipt of your order in original packaging and unused. We do not pay return freight. No returns on cut fabric.

Anna French fabric is not returnable. wallpaper returns are 25% restocking fee

Antonina Vella only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Ashford House only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Aviva Stanoff only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Baker Lifestyle returns are subject to a 25% restocking fee

Bashian Products are subject to a 25% restocking fee. All return requests must be made within 10 days of receipt of your order.

Borastapeter returns are subject to a 25% restocking fee within 30 days of purchase

Boris Kroll products are final sale and are not returnable unless defective or damaged during

Brewster Home Fashions returns are subject to a 25% restocking fee

Brink & Campman does not accept any returns unless the merchandise is damaged

Brunschwig & Fils returns are subject to a 25% restocking fee and only accepts a minimum of 5 yards for fabric or 5 rolls for wallpaper

Candice Olson only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Carey Lind Designs only accepts returns of a 2-roll minimum and charges a 30% restocking fee

CFC Products are final sale. All return requests must be made within 10 days of receipt of your order for defective or damaged items only.

Christian Fischbacher products are final sale and are not returnable unless defective or damaged during

Clarke & Clarke returns are subject to a 25% restocking fee

Cole & Son returns are subject to a 25% restocking fee and only accepts a minimum of 5 yards for fabric or 5 rolls for wallpaper

Coraggio fabric is not returnable. wallpaper returns are 25% restocking fee

Corbett Lighting Defective/Damage Return Policy: We will provide a 2% allowance. No defective or damaged returns will be accepted. Replacement parts will be provided at no charge and only if available. Customer remorse returns will incur a 25% restock charge plus return freight. Returns must be requested within 10 days of receipt of your order. All merchandise must be returned in original packaging. If merchandise is found altered or used, we will contact distributor and advise of our findings.

Couture Returns are subject to a 25% restocking fee plus return shipping. All return requests must be made within 10 days of receipt of your order. Couture Lamps will not accept any return for any item that is not in its original packaging.

Crystorama To initiate a return, items must be in their original packaging and requested within 10 days of receipt of your order. Returns initiated due to buyer's remorse will incur a 30% restocking fee. Returns that are received in anything other than the original carton and/or if the crystals are opened a 50% restock fee will be charged. Please note that items with missing parts or crystals are not eligible for return.

D.V. Kap Home Products are made-to-order and are nonreturnable. If a product has a quality defect, all claims must be made within 10 days of receipt of your order.

Dana Gibson products are final sale and are not returnable unless defective or damaged during

Donghia returns are subject to a 25% restocking fee

Elaine Smith Returns are subject to a 25% restocking fee plus return shipping. All return requests must be made within 10 days of receipt of your order.

Elana Gabrielle returns are subject to a 25% restocking fee

Erin & Ben Co. only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Exquisite Rugs Returns (except damaged merchandise) with the manufacturer's approval will be subject to a 25% restocking fee. Return shipping is the responsibility of the customer. All restocking fees are deducted from the overall refund after the return is confirmed and received by the manufacturer. All return requests must be made within 10 days of receipt of your order. Only unused products will be accepted for return.

FAM Home Returns are subject to a 25% restocking fee. All return requests must be made within 10 days of receipt of your order. The packaging must be unopened and the buyer is responsible for returning the merchandise once sent a Return Authorization.

Florence Broadhurst returns are subject to a 30% restocking fee

Furniture Classics Returns must be made within 10 days of receipt of your order. There will be a 25% restocking fee. Custom cushions and upholstery are not returnable.

G P & J Baker returns are subject to a 25% restocking fee

Galerie returns are subject to a 25% restocking fee. plus return shipping

Gaston Y Daniela returns are subject to a 25% restocking fee

Grey Watkins products are final sale and are not returnable unless defective or damaged during

Harlequin products are final sale and not returnable unless defective or damaged during shipping

Harrison Howard returns are subject to a 25% restocking fee

Hinson products are final sale and are not returnable unless defective or damaged during shipping

Hubbardton Forge Orders may be cancelled without penalty up until the item has entered manufacturing production. If the item has entered manufacturing production, a cancellation will be subject to a 30% restocking fee. Any returns must be pre-approved by Customer Service and will be subject to a 30% restocking fee. All returns must be received in like-new, uninstalled condition within 10 days of receipt of your order. Please refer to our full Returns policy for additional details.

Hudson Valley Lighting Defective/Damage Return Policy: We will provide a 2% allowance. No defective or damaged returns will be accepted. Replacement parts will be provided at no charge and only if available. Customer remorse returns will incur a 25% restock charge plus return freight. Returns must be requested within 10 days of receipt of your order. All merchandise must be returned in original packaging. If merchandise is found altered or used, we will contact distributor and advise of our findings.

Jaipur Living Return policy has a 25% restocking fee plus return shipping. All return requests must be made within 10 days of receipt of your order.

Jamie Young Returns are subject to a 25% restocking fee plus return shipping. All return requests must be made within 10 days of receipt of your order.

JF Fabrics returns are subject to a 25% restocking fee

Kasmir returns are subject to a 25% restocking fee and the brand only accepts a minimum of 6 yards or more

Kravet returns are subject to a 25% restocking fee

Kravet Decor returns are subject to a 25% restocking fee. Kravet Décor is final sale

Lee Jofa returns are subject to a 25% restocking fee

LH Home Products are subject to a 25% restocking fee. Damaged returns can be accepted within 10 days of receipt of your order. LH Home does not accept buyer's remorse returns.

Livabliss Returns are subject to a 25% restocking fee. Return shipping is the responsibility of the customer. All return requests must be made within 10 days of receipt of your order.

Lizzo returns are subject to a 25% restocking fee

Madcap Cottage Décor Products are final sale and are not returnable unless defective or damaged during shipping. Claims for defective or damaged items must be made within 10 days of receipt of your order.

Magnolia Home returns are subject to a 30% restocking fee

Marimekko returns are subject to a 25% restocking fee

DB by DecoratorsBest Pillow products are not returnable

Maxwell returns are subject to a 25% restocking fee plus the cost of return shipping and only accepts returns of a minimum of 6 yards of fabric. Velvet and special-order fabric cannot be returned

Mercana The product is not damaged or defective (defective items must be submitted through the claims process). The product is in its original packaging. The customer is responsible for return shipping costs. Mercana must be notified within 10 days of receipt. All approved remorse returns are subject to a 25% restocking fee

MindTheGap returns are subject to a 25% restocking fee up to 14 days after your order is received

Mirror Home Returns are subject to a 25% restocking fee unless damaged. All return requests must be made within 10 days of receipt of your order.

Missoni only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Mitzi Defective/Damage Return Policy: We will provide a 2% allowance. No defective or damaged returns will be accepted. Replacement parts will be provided at no charge and only if available. Customer remorse returns will incur a 25% restock charge plus return freight. Returns must be requested within 10 days of receipt of your order. All merchandise must be returned in original packaging. If merchandise is found altered or used, we will contact distributor and advise of our findings.

Morris & Co products are final sale and not returnable unless defective damaged during shipping

Mulberry returns are subject to a 25% restocking fee

Napa doesn't accept returns unless damaged or defective

NOIR Sales are final unless damaged or defective. If damaged or defective, the product must be returned within 10 days of receipt of your order in its original packaging. A restocking fee will be applied to cancelled orders that are ready to ship at the warehouse.

Old World Weavers products are final sale and are not returnable unless defective or damaged during shipping

Olivia & Quinn returns are subject to a 25% restocking fee

Orchids Lux Products are subject to a 25% restocking fee. All return requests must be made within 10 days of receipt of your order.

Papermint products are 25% restocking fee

Paragon Returns are subject to a 25% restocking fee and must be received within 10 days of receipt of your order. Return shipping will be the responsibility of the customer.

Patina Vie only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Peacock Alley Returns are subject to a 25% restocking fee and all products must be unopened in their original packaging. All return requests must be made within 10 days of receipt of your order.

Peninsula Home does not accept returns on furniture and upholstery items

Phillips Collection Accepts returns within 10 days of receipt of your order with a 25% restocking fee and return shipping paid by the customer. Damages must be reported within 3 days of receipt of the merchandise and a photo of the problem must be provided.

Pindler accepts returns of a minimum of 5 yards of multipurpose fabric or 10 yards of drapery fabric. Returns are subject to a 25% restocking fee

Pom Pom returns are subject to a 25% restocking fee

Pom Pom at Home Returns are subject to a 25% restocking fee. All return requests must be made within 10 days of receipt of your order.

Port 68 Products are final sale and are not returnable unless defective or damaged during shipping. Claims for defective or damaged items must be made within 10 days of receipt of your order.

DB by DecoratorsBest Fabric returns are subject to a 25% restocking fee accepts and accepts returns of a minimum of 3 yards

Rifle Paper Co. returns are subject to a 30% restocking fee

Robert Abbey Products are subject to a 25% restocking fee. All return requests must be made within 10 days of receipt of your order.

Ronald Redding Designs only accepts returns of a 2-roll minimum and charges a 30% restocking fee

RoomMates returns are subject to a 30% restocking fee

Sandberg products are final sale and are not returnable unless defective or damaged during shipping

Sanderson products are final sale and are not returnable unless defective or damaged during shipping

Sarreid Products are subject to a 25% restocking fee. All return requests must be made within 10 days of receipt of your order.

Scalamandre returns are 5 roll minimum for wallpapers and no returns for fabric unless damaged

Scalamandre Maison Products are final sale and are not returnable unless defective or damaged during shipping. Claims for defective or damaged items must be made within 10 days of receipt of your order.

Schumacher returns are subject to a 25% restocking fee within 30 days of purchase

Scion products are final sale and are not returnable unless defective or damaged during shipping

Seabrook returns are subject to a 25% restocking fee

Stout return are subject to a 20% restocking fee with a minimum restocking fee is $25

Surface Style returns are subject to a 25% restocking fee

Surya Returns are subject to a 25% restocking fee. Return shipping is the responsibility of the customer. All return requests must be made within 10 days of receipt of your order.

DB by DecoratorsBest Wallpaper returns of unopened rolls can be returned within 30 days of receipt. Customer pays for return shipping, with a 25% restocking fee

Thibaut fabric is final sale and cannot be returned. Wallpaper returns are welcome, but a 25% restocking fee will apply.

Threads returns are subject to a 25% restocking fee

Tommy Bahama returns are subject to a 25% restocking fee

TOV Damaged returns can be accepted within 10 days of receipt of your order. TOV does not accept buyer's remorse returns.

Troy Lighting Defective/Damage Return Policy: We will provide a 2% allowance. No defective or damaged returns will be accepted. Replacement parts will be provided at no charge and only if available. Customer remorse returns will incur a 25% restock charge plus return freight. Returns must be requested within 10 days of receipt of your order. All merchandise must be returned in original packaging. If merchandise is found altered or used, we will contact distributor and advise of our findings.

Veer Decor products are 25% restocking fee

Villa & House Returns are subject to a 30% restocking fee and must be made within 10 days of receipt of your order in original packaging.

Waverly only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Williamsburg Products are final sale and are not returnable unless defective or damaged during shipping. Claims for defective or damaged items must be made within 10 days of receipt of your order.

Winfield Thybony returns are subject to a 25% restocking fee and only accepts a minimum of 2 yards for fabric or 2 rolls for wallpaper

Worlds Away All return requests must be made within 10 days of receipt of your order. For all returns, it is your responsibility to return the item back to us in its original packaging. Once received in perfect condition, your account will be credited for the item minus original freight and a 25% re-stocking fee. It is advised that you insure the item when shipping back to Worlds Away so that if it is damaged upon arrival, you can file a claim with your shipper. Items delivered and accepted/signed for during a white glove delivery are not returnable. Items must be inspected upon delivery and refused if there is any damage.

York only accepts returns of a 2-roll minimum and charges a 30% restocking fee

York Designer Series only accepts returns of a 2-roll minimum and charges a 30% restocking fee

York Wallcoverings only accepts returns of a 2-roll minimum and charges a 30% restocking fee

Zodax Returns are subject to a 25% restocking fee. Return shipping is the responsibility of the customer. All return requests must be made within 10 days of receipt of your order.

Zoffany products are final sale and not returnable unless defective or damaged during shipping

ZUO Returns are subject to a 30% restocking fee. All return requests must be made within 10 days of receipt of your order.

Exchanges

Exchanges must be requested via email at returns@decoratorsbest.com

Exchanges are only applicable for brands that allow returns

All exchanges are subject to the manufacturers approval

The exchanged item must be from the same brand and of equal or higher value

Restocking fees for exchanges are decided by the manufacturer

Clients are responsible for the return shipping cost of the original order and for any shipping charges on the new order

A refund for the returned order will be processed 1-2 weeks after it shows delivered to the manufacturer's warehouse to allow for the inspection/restocking process

Samples

For sample inquiries email samples@decoratorsbest.com

WHERE IS MY SAMPLE?

Click HERE for Missing Samples

Samples are sent through the regular mail and can take up to 14 business days for delivery Shipping is free for samples. If you have not received your samples after 14 business days, please fill out our missing sample form on our website. If you don't see a sample button on the product page, then it is not available. Samples are final sale and non-refundable.

WHAT IS THE DIFFERENCE BETWEEN A SAMPLE AND A CUTTING?

A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design. A cutting (or CFA) is for the purpose of matching colors. It is much smaller than a sample and comes from the specific dye lot that is currently in stock at the manufacturer’s warehouse. Please note that CFAs are only available for active fabric items.

CAN I KEEP SAMPLES?

Yes, you can keep them for as long as you need them.

WHAT SIZES DO SAMPLES COME IN?

Patterns are typically big enough for you to see it accurately and decide whether or not it will work for your project. Solids are generally smaller sizes than samples with patterns. They can vary by brand.

WHY ARE SAMPLES PRICED?

The $5 sample fee is a processing fee.

CAN I TRACK MY SAMPLES?

Most of our brands send tracking when your samples ship. We will send them to you when available.

Shipping And Handling

FREE SHIPPING POLICY

Free shipping promotion applies to all orders of $125 and more within the contiguous United States and excludes international orders and expedited orders. Free shipping does not apply to oversized products including heavy or large rugs and furniture. Free shipping is not applicable for members of the DecoratorsBest Trade Program.

WHEN WILL I RECEIVE MY ORDER?

If products are in stock, free shipping promotion is regular ground shipping 5-7 business days. FedEx Home Ground Home Delivery is 3-5 business days. Orders shipping from outside of the United States have a general delivery estimate of 7-10 business days. Samples can take 7-14 business days for delivery.

IS EXPEDITED SHIPPING AVAILABLE?

We do not offer Expedited Shipping for Furniture, Rugs, Accents and Decor brands.

DecoratorsBest offers overnight and 2nd day shipping options that are listed when you checkout. We apologize that we cannot always guarantee same day shipping on your orders. Order processing can be within a 1–3-day time frame. We encourage customers to consider the time frame when looking into expedited shipping options. Items that are stocked outside of the US cannot be expedited. We apologize for any inconveniences this may have caused you.

If you would like expedited shipping options for more than one brand, please call us at 212-722-6449 or email orders@decoratorsbest.com.

HOW ARE SAMPLES AND PRODUCTS SHIPPED?

Our samples and products ship directly from the vendors we partner with. Because we don't carry inventory, your order may arrive in separate shipments if it includes items from different brands.

Samples often ship via standard mail or small parcel services.
Wallpaper and fabric orders typically ship via FedEx or UPS. You’ll receive tracking information for each shipment once it’s on its way.
Furniture or larger items that require white glove delivery services are shipped via Metropolitan Warehouse

If you are forwarding packages internationally, please note that each shipment may incur separate forwarding charges, as they are sent individually from different locations.

TRACKING

DecoratorsBest sends automatic shipping notifications to our customers. If you do not receive tracking information in a few days, please contact us.

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Privacy

To help protect against unauthorized disclosure of the information you share with us, DecoratorsBest limits employee access to our customer files. All personal customer information is transmitted via a secure connection and maintained on a secure server that is administered by a service provider who has agreed not to disclose to third parties confidential information received from DecoratorsBest. We take the security of your personal data extremely seriously, and provide top of the line security services throughout the checkout process. We do not keep your credit card information on file.