Kravet Catwalk Graphite Fabric

Policy For Kravet Catwalk Graphite Fabric (Kravet Fabric)

What is the difference between a sample and a cutting?

A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design. A cutting (or CFA) is for the purpose of matching colors. It is much smaller than a sample and comes from the specific dye lot that is currently in stock at the manufacturer’s warehouse. Please note that CFAs are only available for active fabric items and Phillip Jeffries wallpaper.

Can I keep samples?

Samples are on loan and you may keep them until you are finished with them. However, when you are finished with them it is important to return them to the proper manufacturer. Returned samples are not refunded.

What sizes do samples come in?

All samples are meant for interior designers’ usage and are very generous. A large pattern will be a large rectangle for you to visualize it accurately. A solid pattern will be an adequate size to view the pattern.

Why are samples priced?

The $5 Sample Fee is a processing fee and is non-refundable unless you do not receive your sample. All samples are ordered online.

Can I track my samples?

Manufacturers often mail the samples via USPS and tracking is not available.

Shipping For Kravet Catwalk Graphite Fabric (Kravet Fabric)

FREE SHIPPING POLICY

Free shipping promotion applies to all orders of $125 and more within the contiguous United States and excludes international orders and expedited orders. Free shipping does not apply to oversized products including heavy or large rugs and furniture. Free shipping is not applicable for members of the DecoratorsBest Trade Program.

IS EXPEDITED SHIPPING AVAILABLE?

DecoratorsBest offers overnight and 2nd day shipping options that are listed at checkout. Please note that Cole & Son products cannot be expedited.

If you would like expedited shipping options for more than one brand, please call us at 212-722-6449 or email orders@decoratorsbest.com.

HOW ARE PRODUCTS SHIPPED?

All non-sample orders are shipped via FedEx or UPS.

International For Kravet Catwalk Graphite Fabric (Kravet Fabric)

At this time International Shipping is not available.

Returns For Kravet Catwalk Graphite Fabric (Kravet Fabric)

Kravet Fabric returns are subject to a 25% restocking fee. Kravet Décor is final sale.

To begin the return process send an email to returns@decoratorsbest.com

RETURNS FOR DAMAGED PRODUCT(S)

If your product arrives to you damaged, please email a picture of the damaged area and your order information to returns@decoratorsbest.com. You will receive a replacement product if available.

DECORATORSBEST RETURN POLICY

All returns must be uncut. Wallpaper returns must be uncut and in the original wrapping. All return requests must be made within 30 days of receipt of your order.

All sale items are Limited Stock and final sale unless damaged. There are no returns, samples or CFAs.