Surya Aiden Aen-1000 9' X 13' Handmade Rug

Policy For Surya Aiden Aen-1000 9' X 13' Handmade Rug (Surya)

Samples are sent through the United States Postal Service (USPS) and can take up to 10 business days for delivery. Shipping is free for samples. If you have not received your samples after 10 business days, please fill out our missing sample form on our website. If you don't see a sample button on the product page, then it is not available. Samples are final sale and non-refundable.

Shipping For Surya Aiden Aen-1000 9' X 13' Handmade Rug (Surya)

FREE SHIPPING POLICY

Free shipping promotion applies to all orders of $125 and more within the contiguous United States and excludes international orders and expedited orders. Free shipping does not apply to oversized products including heavy or large rugs and furniture. Free shipping is not applicable for members of the DecoratorsBest Trade Program.

IS EXPEDITED SHIPPING AVAILABLE?

We do not offer Expedited Shipping for Furniture, Rugs, Accents and Decor brands.

DecoratorsBest offers overnight and 2nd day shipping options that are listed at checkout. Please note that Cole & Son products cannot be expedited.

If you would like expedited shipping options for more than one brand, please call us at 212-722-6449 or email orders@decoratorsbest.com.

HOW ARE PRODUCTS SHIPPED?

All non-sample orders are shipped via FedEx or UPS.

International For Surya Aiden Aen-1000 9' X 13' Handmade Rug (Surya)

At this time International Shipping is not available.

Returns For Surya Aiden Aen-1000 9' X 13' Handmade Rug (Surya)

Surya Returns are subject to a 25% restocking fee. Return shipping is the responsibility of the customer. All return requests must be made within 10 days of receipt of your order.

To begin the return process, please fill out our Return Form listed on our website.

Damaged/Defective Products:

If your order arrives damaged or defective, don’t worry—just upload a photo in our Return Form so we can take care of it quickly.

DecoratorsBest Return Policy:

We want you to shop with confidence at DecoratorsBest. If something isn’t quite right, our return process is here to help. Because we work with many manufacturers, all returns follow their individual policies. Here’s what you need to know:

• Easy Approvals: Returns (except for damaged or defective items) need manufacturer approval before being processed.
• Restocking Fees: All returns have a restocking fee, depending on the manufacturer. We’ll always let you know if this applies.
• Return Shipping: If your item isn’t damaged or defective, you’ll be responsible for return shipping. To make things easier, we’ll provide you with a prepaid return label.
• Refunds Made Simple: Once your return is received and approved by the manufacturer, your refund will be issued minus any applicable restocking or shipping fees.
• 30-Day Window: Return requests must be made within 30 days of receiving your order.
• Condition of Items: Fabric must be uncut. Wallpaper must be unopened and in its original wrapping.

We’re here to make the process as smooth as possible—if you have any questions, our team is happy to assist.